Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to thecraftgallery5@gmail.com, Customer support +91 9158714332

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes, most of our products can be customized or personalized. Please check the product description section 'HOW TO PERSONALISE' or contact our customer support to inquire about customization options.

Please make sure that you follow below steps:

STEP: 1 Click on the "Add to Cart" button

STEP: 2 Add Occasion (Birthday, Anniversary, etc.)

STEP: 3 Enter desired texts to be added

STEP: 4 Enter any additional Comments

STEP: 5 Select any one option: Upload Images/ Send images via Email/ No images required Click on the "Add to Cart" button

You can continue shopping and adding more items to your cart or proceed to the checkout.

Yes, select 'No images required' during checkout.

Yes, we offer gift wrapping for a small additional fee of 50/-. You can select the gift wrapping option during the checkout process.

Order processing typically takes 1-3 business days. Shipping times vary depending on the destination, but it usually takes Standard delivery (10-12 working Days) Fast delivery (6-8 working Days) Urgent delivery (2-3 working Days) (Only in metro cities)

Yes, we offer international shipping. Please check our shipping policy or contact our customer support for more information.

No, we don't provide COD since all the items are handmade and made on order.

Unable to find satisfactory answers ? Contact Support